“The representative was pleasant, but I get a different technician every 6 months, so no consistency. Also, the past 2 technicians were not nearly as thorough as Edith, who I had a year prior and who provided pictures and detailed explanations of the maintenance services being provided. For example, Edith recommended cleaning of the blower on the subsequent visit. It would have been "nice" to have seen a before and after picture of the blower that was cleaned, for transparency.
I am also turned off by the ongoing messages on my invoice, as I know when I schedule an appt that it is taken into consideration, "our technicians will be in your area…", so why the extra travel charge ? And gas prices have gone down, so why the continued surcharge; how low do gas prices have to go for this surcharge to go away; is travel not just a cost of the business? And what is the cost of these surcharges; there is no figure provided, just 1 "unit".
CF-056758 002 – Travel Charges – Zone 3 (21-30 miles from dispatch) – 0018 1.00
FS-Z3 DUE TO CURRENT FUEL PRICES WE ARE IMPLEMENTING A FUEL SURCHARGE BASED ON YOUR LOCATION. 1.00″
“Ford and team arrived on time and conducted the necessary maintenance on our system quickly and efficiently. They were also very helpful in answering all of my questions. Highly recommend!”
“Arrived on time and i feel confident the seasonal mantenace was worth the investment”
“Jeffery did a great job performing our spring maintenance on our Water Furnace. He was very professional, courteous, and knowledgeable. I am very glad we have Delta Temp servicing us.”
“Jeffrey is as capable as he is tall. 6’5”!!!)”
“Jeffery was on time, professional, courteous, and performed our maintenance as required. He provided good advice for a possible thermostat change.”
“Great experience…Ford explained options and we agreed on plan to address issues.
Would like to see invoices itemized with prices for each item – a “Quantity” of 1.00 is of no relevance…how many hours, how much Freon, etc?…unit costs for each item would be helpful…thanks…”
“I appreciate Jeff's effort on my behalf. I am glad to have gotten his verbal feedback. May I get a written invoice of his details /results. Thanks.
rbgp”
