“The representative was pleasant, but I get a different technician every 6 months, so no consistency. Also, the past 2 technicians were not nearly as thorough as Edith, who I had a year prior and who provided pictures and detailed explanations of the maintenance services being provided. For example, Edith recommended cleaning of the blower on the subsequent visit. It would have been "nice" to have seen a before and after picture of the blower that was cleaned, for transparency.
I am also turned off by the ongoing messages on my invoice, as I know when I schedule an appt that it is taken into consideration, "our technicians will be in your area…", so why the extra travel charge ? And gas prices have gone down, so why the continued surcharge; how low do gas prices have to go for this surcharge to go away; is travel not just a cost of the business? And what is the cost of these surcharges; there is no figure provided, just 1 "unit".
CF-056758 002 – Travel Charges – Zone 3 (21-30 miles from dispatch) – 0018 1.00
FS-Z3 DUE TO CURRENT FUEL PRICES WE ARE IMPLEMENTING A FUEL SURCHARGE BASED ON YOUR LOCATION. 1.00″